Refund policy
Returns for Appliances.
We gladly extend the option of an exchange or refund within 14 days from the date of purchase or delivery, as long as they are eligible. Please see details below.
Items Eligible for Return for Appliances:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
Faulty items
Should you encounter any issues with your purchase, we gladly extend the option of an exchange or refund within 14 days from the date of purchase or delivery.
It's important to note that we do not provide exchanges, refunds, or repairs for items deemed faulty due to accidental damage, neglect, misuse, or regular wear and tear. To verify the item is indeed faulty we will ask to provide clear video evidence, in order to initiate the return process.
How to return your purchase?
By email? Please copy and complete the details below: Date of original order:
- Date of delivery:
- Your first name & last name:
- Your address (including postcode):
- Your telephone number:
- Order number:
- Item name or product code of the product you wish to return:
- Product serial number:
What happens next?
After your return request has been processed, you will receive an email from us confirming your request of return has been accepted. This email will include detailed instructions on how to prepare and send back your product.
It is your responsibility to securely pack the product in its original box and affix the shipping label. Take care to pack the goods diligently, avoiding any damage, and ensure they are returned with all accessories and packaging components intact. If needed, utilize protective outer packaging to prevent any potential transport damage. Your attention to these packing details is crucial in ensuring a smooth return process.
If the items arrive back incomplete, damaged, or soiled, they will not be refunded. We cannot refund personalised items which were created for you.
Cancellation policy
If you cancel a Booking, the amount refunded to you is determined by the cancellation policy applied as indicated in the relevant Listing: we will charge a cancellation fee of 30% (thirty percent) if booking is cancelled 7 (seven) days or less before the relevant Chef Event. We reserve the right to cancel a Booking in case the live course doesn’t reach the minimum number of 6 Users for a minimum amount of 6 Total Price paid. In case such a number is not reached, we are entitled to contact you asking for your availability for a new date. In case you are not available in the proposed new date, we shall totally refund you the Total Price paid by you.
We reserve the right to cancel anytime and for any reason the Chef Event, in which case we shall reimburse you the Total Price paid with no other obligations towards you.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If items in your box appear missing or damaged, we will aim to replace them the next day via DPD delivery. If this is unfeasible, for whatever reason, we will refund you the cost of the missing or damaged items. In order to issue a replacement or refund, we must be informed of the missing or damaged items within 48 hours of the box’s arrival. In the case of damaged items, photographs may be requested, in order to better understand how to prevent damage to future boxes.
Pantry Products
Certain types of items cannot be returned, like food perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item and we will let you know if the item purchased is eligible for a return. Unfortunately, we cannot accept returns on gift cards.
Refunds
We will notify you once we’ve reviewed the refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.You can always contact us for any return question at info@chefsforfoodies.com
